Shipping policy
SHIPPING POLICY
Thank you for shopping with us. We are committed to processing and delivering your orders as quickly and safely as possible.
Please review the following shipping information before placing your order.
Order Processing Time
Orders are typically processed within 1–3 business days after your payment has been successfully received.
Orders are not processed or shipped on weekends or public holidays.
During periods of high order volume, promotional campaigns, holidays, or unexpected circumstances, processing may take longer than usual. If there is a significant delay in processing your order, we will do our best to notify you.
Estimated Delivery Time
After your order has been processed and shipped, the estimated delivery time is generally:
Standard International Shipping: 7–20 business days
Please note that the delivery times above are estimates only and are not guaranteed delivery dates.
Depending on the destination country, shipping carrier, customs procedures, weather conditions, holidays, or other circumstances beyond our control, your order may take longer than the estimated delivery timeframe.
We kindly ask customers to allow additional time for delivery before considering an order delayed or lost.
Shipping Delays
While we do our best to ensure that your order arrives within the estimated delivery timeframe, shipping delays can occasionally occur.
Delays may be caused by circumstances including, but not limited to:
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Customs clearance procedures
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Import inspections or additional customs checks
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Delays by shipping carriers
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Severe weather conditions
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Natural disasters
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Public holidays or peak shopping periods
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Incorrect or incomplete shipping information
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Transportation disruptions
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Flight or logistics delays
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Events beyond our reasonable control
If your package is still in transit and tracking information shows that it is moving through the shipping network, please allow additional time for delivery.
A delay beyond the estimated delivery timeframe does not automatically mean that your package is lost.
We appreciate your patience and understanding while the carrier completes the delivery process.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.
Please allow some time for tracking information to become active after the package has been handed over to the shipping carrier.
Tracking information may not update immediately, particularly during international transportation or customs processing.
Customs, Duties, and Import Taxes
For international orders, your package may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Any customs duties, taxes, or additional fees charged by the destination country are the responsibility of the customer unless otherwise stated at checkout.
Customs clearance may also cause additional delays that are outside of our control.
Incorrect Shipping Information
Please make sure that your shipping address and contact information are complete and accurate before placing your order.
We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you realize that you have entered an incorrect address, please contact us as soon as possible.
We will do our best to assist you, but we cannot guarantee that the shipping address can be changed after the order has been processed or shipped.
Lost or Missing Packages
If the tracking information indicates that your package has been delivered but you have not received it, please first check with household members, neighbors, building management, or your local delivery carrier.
If you still cannot locate the package, please contact us at ktrhung886@gmail.com so that we can assist you in investigating the delivery.
For packages that are still showing as “in transit,” please allow additional time for delivery before requesting an investigation.
Extended Delivery Delays
If your order has not arrived after a reasonable additional waiting period and the tracking information has not been updated, please contact us at:
We will review the shipping status and, where possible, work with the shipping carrier to investigate the shipment.
Please understand that international shipments may occasionally require additional time due to circumstances outside our control.
Our Commitment
We understand that waiting for an order can be frustrating, and we sincerely appreciate your patience.
Our shipping estimates are provided to give customers a general expectation of delivery times, but they should not be considered guaranteed delivery dates.
By placing an order with us, you acknowledge that delivery times may vary and that unforeseen delays may occur during transportation, customs clearance, or final delivery.
We will always do our best to assist you and resolve shipping issues as quickly as reasonably possible.
If you have any questions about your shipment, please contact us at: