Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To start a return, you can contact us at ktrhung886@gmail.com. Please note that returned items must be sent to the following address:

[ENTER RETURN ADDRESS]

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. We will not accept items sent back to us without a return request being submitted and approved in advance.

You can always contact us with any questions regarding returns at ktrhung886@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns for sale items or gift cards.

Exchanges

The fastest way to ensure that you receive the item you want is to return the item you currently have. Once your return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification.

As stated above, your item must be in the same condition as when you received it: unworn or unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your returned item and let you know whether the refund has been approved.

If approved, you will automatically receive a refund to your original payment method within 10 business days. Please note that your bank or credit card company may also require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at ktrhung886@gmail.com.